Frequently Asked Questions

Everything you need to know about your Candy Claws experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for most items in their original, unopened packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your products safe and quality-tested?

Absolutely. At Candy Claws, we source our inventory from certified manufacturers and conduct rigorous quality checks to ensure every product meets our high safety standards.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to expand our delivery services to more countries in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout.

How can I track my package?

Once your order is shipped, you will receive an email with a tracking link. You can also log into your Candy Claws account to view your order status in real-time.